Frequently Asked Questions

ABOUT PRODUCTS

ORDERING & PAYMENT

SHIPPING & DELIVERY

WARRANTY, RETURN & EXCHANGE

 

About Products

Q) What is the difference between BC Series and VTC Series?

A) BC Series and VTC Series are based on our two high CRI technologies, which are blue-die-pumped and violet-die-pumped, featured 95+ CRI and 98 CRI respectively. Generally BC Series LEDs using blue die are well suited for applications requiring high power, efficiency and excellent color rendering. VTC Series covers the entire spectrum including violets, cyans, deep reds, and brings out colors perfectly and is ideal for applications where high color quality is of absolute importance. An introduction can be found on High CRI LED Lighting.

Q) How to choose heat sink for COB LEDs?

A) Please refer to our blog post telling you how to choose an appropriate heat sink for your COB: How to select a good cooler for your LED COB?

Q) LED strips are only available in 5-meter reels, can I cut it to the length I need?

A) Yes, you can cut the strips along the cut-lines explicitly printed on the strips. The cut-line intervals for 24V LED strips is 50mm (6 LEDs) and 12V LED strips 25mm (3 LEDs).

Q) Which power supply do I need for my strip?

A) You can find power supply recommendation on the product page in the “accessories” section. A short answer is our latest 120W waterproof power supply works for all our LED strips and can drive a full reel (5m). One thing to pay attention to is that, you should use a driver with the same voltage output as is required for the tape you are installing (e.g. 24V power supply for 24V strip).  

Q) How to use DMX Decoder?

A) An explicit explanation on this matter can be found on: How to build a DMX-512 control system for your lighting requirements.

 

Ordering & Payment

Q) What payment methods do you accept?

A) We accept payments through PayPal, credit card and bank transfer.

Q) Do you accept credit card as a method of payment?

A) Yes, proceed with PayPal checkout and you will see blanks where you can fill in your credit card information.

Q) How do I make the payment via bank transfer?

A) To pay through bank transfer, choose “bank deposit” as the payment method at checkout and you will see our bank information on the next page. Please make sure to send us an e-mail to inform once you have made the transfer. It normally takes 2-5 business days for us to receive your payment, after which your order will be shipped. 

Q) Can I cancel my order?

A) Yes, if your order has not been shipped. Please inform us and send an email to webstore@yujigroup.com, and we will cancel the order for you ASAP. We will not be able to cancel it if it has been shipped.

Q) What will happen if I give an incorrect shipping address?

A) Please ensure the address information you provide is correct. If you find something wrong with your address, please inform us as soon as possible so that we can change it before your order is shipped. If it is late and the package is returned to us, we will reship the package once we have received the corrected address. You will be charged for the additional shipping fees.

Q) Do I have to pay taxes for my order?

A) Order destination country may levy fees such as tariffs and taxes that must be paid. Those charges are not included in your order total. YUJILEDS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Q) Do you offer discounts?

A) Yes. There are monthly regular offers when we pick several featured products and provide discounts for each month. There are annual & holiday events such as Christmas & New Year, store anniversary (mid-August), Black Friday & Cyber Monday, etc. On-going events can be seen under the “OFFERS” in the navigation menu. We also provide exclusive offers to our newsletter subscribers from time to time. Enter your email address at the bottom of the page and become a subscriber for special offers and new releases.

If you have volume purchase demand, contact us at webstore@yujigroup.com.

 

Shipping & Delivery

Q) Where do you ship your products to?

A) Theoretically, we ship basically all over the world. If you have a specific destination you are not sure about, please contact us at for webstore@yujigroup.com for the answer.

Q) What kind of courier service do you have?

A) We use DHL Express, EMS, USPS, UPS, FedEx, or SF express to deliver your order, depending on factors such as your shipping address and our warehouse inventory. We will choose the carrier to best fit your shipment. You will be notified with the corresponding shipping courier once the order is picked up by the courier.

Q) How long would it take to receive my items after shipping the order?

A) For estimated delivery time and shipping rate, please see our shipping policy.

Q) How long is the order processing time?

A) Most orders are processed within 1-2 business days, after which you will receive a tracking number through email. In rare cases where the product is out of stock or the shipping date is delayed, we will inform you immediately through email.

Q) Why haven't I received my tracking number yet?

A) If you product you order out of stock or the shipping date is delayed, we will inform you immediately through email.

If you have not received your tracking number within 3 business days, please contact us at webstore@yujigroup.com with your order number.

Q) What happens if my order is lost?

A) YUJILEDS carries out rigorous outbound inspection before the goods are shipped. However, in rare cases where your product is late or missing, please contact your local courier customer service as soon as possible and inform us within 3 business days. Once being informed, YUJILEDS will try its best in contacting the courier to help find the product but is not responsible for the lost product while in the custody of the shipping carrier.

Q) What happens if my product arrives damaged or if it is not what I ordered?

A) If your product is damaged during shipping, defective or that is not the product you ordered, please contact YUJILEDS at webstore@yujigroup.com within 3 calendar days of receiving. YUJILEDS is not responsible for damage claims or shortages after 3 calendar days of receipt. See our return & exchange policy.

 

Warranty, Return & Exchange

Q) How can I return the items?

A) Please contact us at webstore@yujigroup.com with your order number if you want to exchange or return your item. We will arrange the after-sale service for you. Generally, most new, unopened items sold and fulfilled by our online store can be returned within 30 calendar days of delivery for a full refund.

Please do not return any items to us without contacting us before. The address may vary by product. We are not responsible for products returned without contacting us in advance.

Q) Do you offer warranty on your products?

A) Most of our products have a warranty period of at least 2 years from the date of purchase. To obtain warranty service, please contact us at webstore@yujigroup.com and see our warranty policy.

Q) Can I get a replacement for my failed products?

A) If the product is still in warranty and warrantied by YUJILEDS, please contact us at webstore@yujigroup.com. Depending on the problem our customer service team will determine how to best resolve your problem with the minimum of inconvenience to you. We will replace it if the product is deemed defective under warranty.

Q) Can I still return my item if I no longer have the original packaging?

A) Yes, we will still accept the item, just as long as it is according to our return & exchange policy (damaged or faulty items only). However, we would prefer the original packaging. So please make sure the item is well packaged so that it won’t cause further damage in transit back to us.

Q) Where is my refund?

A) Once we have received your returned item or the refund has been approved according to your issue, we will send you a notification of receipt of your item or an email issuing you a refund. The type of refund will be based on previous discussions or previous payment method. If you have not received your refund 2 days after receipt of the notification, please contact us at webstore@yujigroup.com for further help.

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